Reshaping After Sales for a National Dealer Group.
For a leading East African automotive company, we implemented a solution to drive revenue accountability and resource engagement nationally. The re-organization and system was integrated with in-depth training for the after sales functions. The result was measurable, rules-based and created a key insight for planning network development and resource deployment.
The new system unlocked capex investment, set goals to the after sales function that can be measured and creating an environment for the workforce to enjoy and excel at delivering quality throughput with a reward based incentive.
Cross Border Solutions for Expansion in Chinese Auto Sector.
Crafted a China-Auto strategy for a top player in Heavy Commercial Vehicles providing a dual solution incorporating Light and Heavy Commercial solutions from China's top quality manufacturers. This solution helped the automotive dealer access a larger market as well as the pre-owned consumer looking to profit from transport solutions.
Network Planning for Automotive Dealership.
Design the concept to optimize business processes, to modernize the customer experience while reducing cost through identified channels. The project developed a design and construction strategy to reduce build time from years to months creating faster customer accessibility and enhancing core process elements.
Unlocking Value and Investment Positioning for African Company.
Unleashing portfolio value from strategic realignment creating a diversified business and sustainable business model in the Automotive and Real Estate sectors.
Expansion of Business into Multi Automotive Brand Enterprise.
Created vision, strategy and application for major international automaker positioning our client a leading automotive group with authority and leadership. Solutions included innovative dealership operations delivering efficiency, high CSI levels and disruptive customer experience in the sector.
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